CANCELLATIONS & RETURNS
Processing returns is never easy and let's be honest, a little heart breaking for us, but we understand and wish to make the process convenient for you.
- You can cancel the order within 24 hours of placing the order and receive 100% refund.
- Label Ramtex's returns and exchange policy gives you an option to return or exchange items purchased for any reason within the specified return/exchange period. In all cases of returns, you can raise a return request by writing to us.
- We have 15 days 'No Questions Asked Return Policy'
- There are two ways to return the product to us:
- Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
- Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of store credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
- During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange.
Sale Items
Items sold under promotions, or at a discounted price cannot be exchanged or returned